Security personnel told investigators that the packages were evidently targeted because they were coming from the V.A. Medical Center and required a signature from the recipient upon delivery.
If you still have concerns about the legitimacy of a call, you can call the company's published 24-hour, toll-free customer service number, 1-888-221-7070.
A grand total of 16,972 car wash transactions had been reversed during that time, which investigators say substantiated the co-owner's original assumption of the method used to steal the money.